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New Products

Return policy is based on the Czech law.

After you receive our delivery please check it immediately. If you are not satisfied with goods received you can complain in 5 days after delivery via e-mail or fax. It is necessary to send faulty goods back to us. If your complaint will be reasonable we will reimburse your postage costs. Please return goods in original and not damaged packing and attach documents which confirm the purchase. Please attach as well:
  • description of defect
  • date of taking delivery from a carrier
  • your preferable way of solution:
    • new goods
    • repaired goods
    • price discount
    • return of money
    • other
Please don't forget to sign your requirement.
In 3 days we will confirm you that we received your complaint. We will process your complaint at latest in 30 days.
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